Dispute Resolution Policy for compareafrica.ng

1. Introduction

compareafrica.ng is committed to providing a fair and efficient dispute resolution process for all users of its web aggregator portal. This Dispute Resolution Policy outlines the formal process that compareafrica.ng follows to resolve disputes between users and/or between users and compareafrica.ng.

2. Types of Disputes Covered

This policy covers disputes related to:

• Transactions conducted on the compareafrica.ng platform.
• Violations of compareafrica.ng's terms of service or community guidelines.
• Any other disputes arising from the use of the compareafrica.ng

3. Formal Resolution Process

Step 1: Submission of Dispute

Either party involved in the dispute may submit a formal complaint by sending an email to [support@compareafrica.ng].The email should include:

• A detailed description of the dispute.
• Any relevant evidence or documentation supporting the complaint.
• Contact information for both parties involved.

Step 2: Review and Acknowledgment

Upon receiving a formal complaint, compareafrica.ng will acknowledge receipt within 30mins - 1hr and initiate a review of the dispute.

Step 3: Investigation

compareafrica.ng will conduct an investigation into the dispute, which may include:

• Reviewing transaction records.
• Gathering additional information , if need be.
• Consulting relevant policies and guidelines.

Step 4: Resolution

After completing the investigation, compareafrica.ng will make a determination regarding the dispute and communicate the decision to both parties involved. The resolution may include:

• Issuing refunds or compensation.
• Enforcing penalties for policy violations.
• Providing recommendations for future interactions.

Step 5: Appeal

If either party disagrees with the resolution provided by compareafrica.ng, they may submit an appeal within of receiving the decision. The appeal should include any additional information or arguments supporting their case.

4. Confidentiality

All information provided during the dispute resolution process will be treated confidentially and used only for the purpose of resolving the dispute.

5. Compliance

Users are expected to comply with the decisions made by compareafrica.ng as part of the dispute resolution process. Failure to comply may result in further action, including account suspension or termination.

6. Modification to the Policy

compareafrica.ng reserves the right to modify or update this Dispute Resolution Policy at any time. Any changes will be communicated to users via email or through the compareafrica.ng platform.

7. Contact Information

For inquiries or assistance regarding the dispute resolution process, users can contact compareafrica.ng at support@compareafrica.ng